Activate your card or bracelet
Link the QR code on your new card or bracelet to your account so it shows your emergency page.
How can we help with your Medical ID?
Activate your card or bracelet, build your emergency profile, and control exactly what responders see, with clear step-by-step guides.
Medical ID is the digital emergency profile platform that powers compatible Simplecard medical ID cards and bracelets. Products are sold at simplecard.io.
Guides for every part of Medical ID
Jump to the topic that matches what you need right now. Each section covers common tasks, troubleshooting tips, and how Medical ID keeps your details safe.
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Set up your Medical ID
Activate your card or bracelet, sign in with an emailed code, and learn how emergency access works when it matters most.
Sign in with a code (no passwords)
Medical ID has no passwords. Enter your email and we send you a 6-digit code that signs you in.
How emergency access works
Your emergency page lives on our servers, so it works even if you are unconscious or your phone is off.
Scanning a QR code: what responders see
A public emergency page with your name, contacts and medical details, shaped by your privacy choices.
Build and protect your emergency profile
Add contacts, allergies, conditions and medications, decide what is public, and lock the rest behind a PIN.
Edit your emergency profile
Add or change contacts, allergies, conditions, medications and notes. Changes go live straight away.
Set or change your PIN
A 4 to 6 digit PIN keeps the medical sections of your page locked until it is entered.
Choose what your emergency page shows
Every section of your emergency page has a visibility switch. You decide who sees what.
Medication reminders and email backup
Set times for your medications and get a phone alarm, with an optional email as backup, so doses are not missed.
Health log basics
Record blood pressure, blood sugar, weight and more. Your log is private unless you choose to share it.
Your physical products and wallet passes
Add your Medical ID to Apple Wallet or Google Wallet, and fix problems with QR codes or lost and damaged products.
Add your Medical ID to Apple Wallet or Google Wallet
Carry your emergency QR code on your phone as a wallet pass, alongside your physical card.
What to do if a QR code won't scan
Quick fixes for a QR code that will not scan, and what to do if the code itself is damaged.
Lost or damaged card or bracelet
Your profile lives in your account, not on the product. Here is how to block a lost one and replace it.
Your data, your account
Export your health log, ask for a copy of your data, and close your account whenever you choose.
Export your data
Email yourself a PDF of your health log, dose history or access log, or ask us for a full copy of your personal data.
Delete your account
Close your account from the app, or by email if you no longer have it. We confirm it is really you first.
Talk to our support team
Can't find the answer here? Open a support ticket in the Medical ID app, or email us. A real person will get back to you.
Raise a ticket in the app
The fastest way to reach us: in the Medical ID app open Settings, then Support, then Support tickets, and tap New ticket. Replies appear in the app and you get a notification.
Email support
Prefer email, or can't get into the app? Write to [email protected] and our support team will get back to you.
Live chat: coming soon
We're working on live chat. Until it arrives, in-app support tickets and email are the quickest ways to get help.
Quick answers to common questions
The short version of what people ask us most. For anything else, open a support ticket in the app.
Does a responder need an app to see my details?
No. Anyone can scan the QR code on your card, bracelet or wallet pass with a normal phone camera, or tap the product with their phone. Your emergency page opens in their browser. No app, account or sign-in is needed.
How are Medical ID and Simplecard related?
Medical ID is the digital emergency profile platform that powers compatible Simplecard medical ID cards and bracelets. Simplecard is the store and registered trade mark of VALESTA GROUP LTD, the UK company behind both. You buy the card or bracelet from Simplecard, then manage the profile it links to in the Medical ID app.
What if I forget my password?
There are no passwords. You sign in to the Medical ID app by entering your email address. We email you a 6-digit code that signs you in.
Can I control who sees my medical details?
Yes. Every section of your emergency profile has its own visibility switch, and you can set a 4 to 6 digit PIN. With a PIN, only your name, photo and emergency contacts show until the PIN is entered.
Do I need a new card when my details change?
No. The QR code on your card or bracelet links to your profile in your account. Edit your details in the app and the emergency page updates immediately. The printed code never changes.
Does it still work if my phone is dead or I'm unconscious?
Yes. Your emergency page is stored on our servers and opens on the responder's phone, so nothing on your side needs to be switched on, unlocked or approved.
Still need a hand?
In the Medical ID app, open Settings, then Support, then Support tickets to raise a ticket. Or send us an email. We answer every message.